Effective Date: [01/11/2020]
Thank you for shopping at Iener Digital. We aim to provide high-quality digital products, including eBooks, software, tools, and courses, through our website store.ienerdigital.in. Due to the nature of digital products, our refund policy outlines specific conditions under which refunds are processed. Please review this policy carefully before making a purchase.
1. Eligibility for Refunds We understand that issues may arise with your purchase. Refunds may be considered under the following circumstances:
⚫ Technical Issues: If you experience significant technical difficulties accessing or downloading the purchased product, and our support team cannot resolve the issue within a reasonable timeframe.
⚫ Defective Files: If the digital product is corrupted, incomplete, or otherwise defective, and replacement cannot be provided.
⚫ Duplicate Purchase: If you accidentally purchased the same product more than once.
2. Non-Refundable Products
We cannot issue refunds under the following conditions:
⚫ The product was successfully delivered and downloaded.
⚫ Dissatisfaction due to personal preferences or expectations.
⚫ Products purchased during sales, promotions, or with discount codes.
⚫ Unauthorized use or sharing of the product after purchase.
3. Refund Request Process
1. To request a refund: Contact us at Support@ienerdigital.com within 7 days of your purchase.
2. Provide your order number, payment receipt, and details about the issue you’re experiencing.
3. Our team will review your request and respond within 3-5 business days.
4. Resolution
If your refund request is approved, the refund will be processed to your original payment method. Please note that it may take 5-10 business days for the amount to reflect in your account, depending on your payment provider.
5. Support
We are committed to providing a seamless experience for all customers. If you have any questions or issues, please reach out to our support team at Support@ienerdigital.in. By purchasing from store.ienerdigital.in, you acknowledge and agree to this Refund Policy.
Ienerdigital
[Website URL: https://store.ienerdigital.in]
Contact Us: [Support@ienerdigital.in]